Customer Service Specialist:Front Office Staff
Front office staff will learn best practices in:
- Dealing with difficult people.
- Responding to a disruption or angry parent/caregiver.
- Communicating effectively to show advocacy while building the reputation of their school and district.
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Brian J. Stephens
CEO Caissa Public Strategy, Nation's Leading Student Recruitment Expert at CaissaK12
Brian J. Stephens has more than 25 years of experience as a business and leadership development strategist, crisis manager, and attorney. Brian has taught in both college psychology departments and law schools. He holds a Juris Doctor and undergraduate degrees in Industrial Psychology and Business Management.