Customer Service Specialist:
Front Office Staff

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Learning Outcomes

Front office staff will learn best practices in:

  • Dealing with difficult people.
  • Responding to a disruption or angry parent/caregiver.
  • Communicating effectively to show advocacy while building the reputation of their school and district.


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Certification included
Printed certificate for PD hours.

What's included?

Outstanding features for highly customizable Courses, Units, Lessons, and Quizzes.

Unique Learning Paths

We guarantee you an exceptional experience with flexible learning paths and professional guidance.

Video Conferencing

Enhance your virtual programs by allowing your learners to access high-quality live sessions through desktop and mobile.

Assignments

We will check your deliverables and grade your performance.

Discuss with others

Participate in our online forum, share thoughts and ideas, increase connection, get help with your studies.

Created by

Brian J. Stephens

CEO Caissa Public Strategy, Nation's Leading Student Recruitment Expert at CaissaK12
Brian J. Stephens has more than 25 years of experience as a business and leadership development strategist, crisis manager, and attorney. Brian has taught in both college psychology departments and law schools. He holds a Juris Doctor and undergraduate degrees in Industrial Psychology and Business Management.